You can always count on a quick, informative and helpful response from our super awesome customer success team. If you can’t find the answer to your question on the site or in the faq below, contact us for a fast and friendly response.

Frequently Asked Questions

Note: We do not store certificates for workers who have not taken training through our website. If you took the training with another provider or directly with a previous employer, you will need to contact them directly to request your certificate.

If you did take your training with us, there’s no need to worry about lost WHMIS certificates! Your certificate is issued instantly and stored in your training account. This means that you have the ability to view and re-print your card at any time.

Simply Log Into your account and navigate to the My Achievements page. From there, you can view and reprint your certificate as many times as you like.

If you’re getting an error message indicating that your username and/or password is invalid, it’s due to the following reasons:

  • Your email/username is incorrect
  • Your password is incorrect
  • You do not have an account with us

To resolve the problem:

  1. Confirm that you have an account with us. You can do so by checking either your order confirmation email if you purchased the training directly or the enrollment email that you received when your company enrolled you.
  2. Once you confirm that you have an account with us, ensure that your username/email address and password are entered correctly. If you received a password via email, you can try to copy it from the email and paste it into the password field rather than typing it in. This will ensure that it’s correct.
  3. If you can’t remember your password, you can click on the “forgot password” link and follow the instructions to reset it.
  4. If you receive a message indicate that there’s no account associated with the email address/username that you entered, either you entered your email address incorrectly or you don’t have an account with us.
  5. If you believe you entered your email address incorrectly when you made your initial purchase, simply contact us using any of our help options.

Simply click on the “lost your password?” link on the login page.

You’ll be directed to a page where you can enter the email address that you used to sign up and purchase your training. Once you submit, your password will be sent to you via email.

All certificates are awarded in PDF format.

If your certificate is displaying fuzzy, blurry or illegible content, it’s likely that your PDF reader / browser is causing the issue and may be out of date.

Please try the following to resolve the issue:

  • Ensure that your device has the capability to view PDF files. Some mobile devices may require a stand alone app do to this
  • Ensure that your device, operating system, browser, and PDF viewer are updated
  • If opening via an internet browser, try to open using another browser to confirm the source of the issue
  • Save the PDF to your device and then attempt to open directly through your PDF viewer

If you are unable to resolve the issue, you can reach out to our support team for assistance.

Want to view more FAQ? View our complete knowledgebase and frequenly asked questions by clicking the “Need Help? ✋” tab on the right side of your browser.

Phone: (800) 608-2336
Email: hello@onlinewhmis.ca

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